It is hoped that the Royal Commission will bring a renewed enthusiasm for suitable and properly adapted customer service provision that values Indigenous consumers and take their circumstances into account.
AAP Image/Dean Lewins
With enough will and resourcing, many of the structural issues that make financial services a trial for many Indigenous consumers can be overcome. But we need more regulation to deter sharp practice.
Bob Katter leads a group of farmers out of the royal commission hearing in Brisbane.
A number of factors have contributed to the horrible stories coming out of the Royal Commission, including market instability and the financialisation of farming.
APRA chairman Wayne Byres addresses parliament.
In choosing not to impose restrictions on bonuses and commissions, the government left untouched the incentives for inappropriate financial advice and lending decisions.
Certain types of organisations diffuse responsibility and diminish individual culpability.
The way corporations are structured makes it hard to establish criminal culpability even if directors and executives control processes and are paid bonuses based on performance.
Scarcity, trust and repetition are all pressure selling tactics that can be used to manipulate us.
In psychology, we know people don’t always think through their decision-making in a rational and linear way when placed under situations of stress.
The detail of the government’s reforms remains elusive four months after commissioners Margaret White and Mick Gooda handed down their final report.
Implementing the Don Dale royal commission's recommendations will test the capacity to redress the 'systemic and shocking failures' it identified.
The Financial Services Royal Commission has heard of irresponsible lending to elderly Australians.
In a period of declining housing affordability and precarious employment, older people are sitting on a "nest egg".
Rowena Orr QC rebuked banks on the first day of the Royal Commission for failing to provide specific documents.
The Financial Services Royal Commission can ask the banks for the material it wants, in the form it wants.
ANZ and NAB have settled with ASIC over manipulation of the Bank Bill Swap Rate.
The major banks have tried to downplay their role in manipulating the BBSW interest rate benchmark. But this is not the first instance of bad behaviour.
Will Mike Baird be the premier to stop the intergenerational cycle of abuse and neglect of children in care?
The NSW government's latest promised solution to well-documented abuse in the out-of-home care system is, in fact, a re-run of promises made by the Carr government more than a decade ago.
South Australian Premier Jay Weatherill meeting members of the citizens’ jury.
AAP Image/Tim Dornin
After a Royal Commission and a citizens' jury, South Australian Premier Jay Weatherill has enough advice to decide on his nuclear waste dump plan. Which makes his decision to hold a plebiscite baffling.
Journalists with the skills to dig into social media can discover connections between key players in complex, often global stories.
Mathias Rosenthal via www.shutterstock.com
From a social media post that cracked open a decades-old abuse scandal in the UK and Australia, through to tracking asylum seekers, social media can be vital in breaking investigative news stories.
Commonwealth Bank CEO Ian Narev speaks to the House of Representatives standing committee on economics.
The initial day of the parliamentary interrogation of the big banks’ chiefs has probably only strengthened the hand of those urging a royal commission. Malcolm Turnbull proposed bank executives should…
A doll lies in the ghost town of Pripyat, abandoned since the nearby Chernobyl power plant suffered a catastrophic meltdown in 1986.
The Royal Commission into Institutional Responses to Child Sex Abuse has documented heart-rending testimonies and elicited shattering revelations. But how does a society witness itself failing at its most fundamental duty?
The inaugural week of the new parliament reinforced the point that Bill Shorten plans to do everything possible to harass Malcolm Turnbull.
As any good farmer will tell you, always shut the gate. On Thursday a number of government MPs, including several ministers, rushed away from parliament, leaving the gate wide open, and the opposition…
Anthony Albanese has expressed concern about supporting the scrapping of the clean energy supplement for new welfare recipients.
Federal MPs reassemble in Canberra on Monday ahead of Tuesday’s opening of parliament, with the government talking up what the Coalition used to call a budget emergency and Labor keeping maximum pressure…
Bill Shorten is continuing his push for a royal commission into the banks.
Bill Shorten is continuing to pressure for a banking royal commission by highlighting rising bank profits and escalating consumer complaints in recent years.
The heightened scrutiny of Australia's immigration policies in recent weeks has shone a light on the long-term problems of indefinite detention of asylum seekers on Manus Island and Nauru.
Scott Morrison said the Moody’s affirmation was a ‘welcome boost’.
Moody's has reaffirmed Australia's AAA credit rating, as Malcolm Turnbull seeks to put pressure on Labor and crossbenchers to pass measures to help repair the budget.
Malcolm Turnbull’s plan to bring bank executives before a parliamentary committee at least annually has been seen as little more than token.
Malcolm Turnbull’s resistance to a royal commission into banks is flouting public opinion and will test his own backbenchers, who have their fingers on the electoral pulse on this hot-button issue. An…