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UNSW Sydney

Established in 1949, UNSW Sydney is one of Australia’s leading research and teaching universities, renowned for the quality of its graduates and its commitment to academic excellence, innovation and social impact.

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Joking around with customers can improve satisfaction, as long as its the right jokes! Zeetz Jones/Flickr

Business Briefing: being funny with customers

Business Briefing: being funny with customers The Conversation16.2 MB (download)
New research shows that humour can relieve tension for employees and increase customer satisfaction, just don't make jokes when it comes to offering apologies!
Finding the way from lab bench to patent office can be hard. anyaivanova/Shutterstock.com

How to boost the business of science for the benefit of us all

Australia has never been short of inventors, scientists aren’t always at home in the ruthless world of commerce. But if they can be given a helping hand, it could help the entire economy.
Male and female Neanderthals in the Neanderthal Museum, Mettmann, Germany (montage: background rock from original different location). Wikimedia Commons

Paying a heavy price for loving the Neanderthals

One of the biggest surprises about our evolution revealed over just the last decade is the extent to which our ancestors engaged in amorous congress with the evolutionary cousins. Bonking the Neanderthals…

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