The terrible optics of today’s Qantas AGM come at a moment when it is very keen to mould the legislative landscape of aviation in its favour.
Academic rigor, journalistic flair
Articles on Airline refunds
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Qantas might not be facing such a scandal if stronger consumer protection rules had been in place in Australia in 2022.
Consumers and politicians are pushing for greater protections for air travelers. A historian explains why the US trails the EU and Canada when it comes to passenger rights.
Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.
