An “aviation industry ombuds scheme” and improved assistance for passengers with a disability will be among measures the federal government will announce to force airlines to act on public discontent.
Before their demise, both Rex and Bonza had criticised the way airport slots are allocated at Sydney airport, arguing it locked them out of the premium takeoff and landing times needed to compete.
Rex Airlines appears to be in trouble, with a trading halt on its shares. Yet it has more structural resilience, financial backing and political clout than Bonza, which folded recently.
The ACCC has prioritised getting timely compensation to affected customers over pursuing the airline on the more serious charge of collecting fees for no service.
Making a jet airline succeed hinges on three key factors – market scale, airport access, and geography. Australia offers new entrants a brutal starting ground on all three.
Qantas faces being forced to offer automatic cash compensation to travellers, being broken up if it operates uncompetitively, and unlimited competition under “open skies”.
The inquiry’s report is sharply critical of Qantas, and has recommended the decision to block extra flights sought by Qatar Airways be immediately reviewed
Victorian premier Daniel Andrews' exit, the extraordinary story of Mike Pezzullo's text messages, and the Senate inquiry into QANTAS and the Qatar Airways saga. Catch up this week's politics.
Peter Martin, Crawford School of Public Policy, Australian National University
Price discrimination is charging customers who don’t mind paying more than those who do – and businesses do it all the time. But Qantas seems to have taken it to a new level.
At a crack-of-dawn news conference at Canberra airport, King suggested the 2020 incident was a factor, although “there was no one factor that influenced my decision in relation to the national interest”.
Professor in Transport and Supply Chain Management and Deputy Director, Institute of Transport and Logistics Studies (ITLS), University of Sydney Business School, University of Sydney
Incoming Director of the Australian Institute of Business and Economics at UQ, and Professor of Management, Faculty of Business and Economics, Macquarie University