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People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions. THE CANADIAN PRESS/Nathan Denette

Pandemic-era retail: No shoes, no shirt, no mask — no service?

Retailers are grappling with anti-maskers during the pandemic. That’s because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.

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