Companies like Facebook, Volkswagen, Boeing – and now the Post Office – have seen how easy it is to destroy brand trust. But communication and transparency are key to rebuilding efforts.
Pressure is mounting on Congress to take action on Facebook. Our panel of experts offers their top priorities: user control of data, banking-like oversight and resources to close the digital divide.
Many people are feeling the urge to quit Facebook. It’s not hard to do, technically speaking. It’s a good idea, however, to pause first and look back on your digital memories.
Having an end-to-end encrypted messaging ‘ecosystem’ is a great way for Facebook to evade the full wrath of the law. It has come at a convenient time, too.
With the launch of the Libra cryptocurrency, Mark Zuckerberg reveals his dreams of building a new virtual country, perhaps inspired by the Roman Empire.
The enthusiasm for business creation is not without negative consequences, especially for the many who fail. However, the “all entrepreneurs” discourse remains predominant.
Facebook retired its ‘Move fast and break things’ slogan – perhaps because, as new research from Brazil confirms, democracy is among the things left broken by online misinformation and fake news.
On May 25, 2018, the EU’s General Data Protection Regulation (GDPR) came into force. Four months later, how has the law changed people’s perceptions and behaviour?
The strengths of social media are also its weaknesses. Facebook must acknowledge that it has transformed from a startup company into a powerful social force.
The Canadian government is right to hold public consultations on digital and data transformation given how profoundly it affects society at large. But the scope is far too narrow.
Social media sites aren’t the only online systems that can secretly influence people’s votes. Search engines can too and may be even more successful – and undetectable.
Gordon Hull, University of North Carolina – Charlotte
An expert explains how Facebook’s privacy issues are linked to a bigger problem – a ‘hostile information architecture,’ largely controlled by corporate interests.