Consumers and politicians are pushing for greater protections for air travelers. A historian explains why the US trails the EU and Canada when it comes to passenger rights.
Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus.
(Pixabay)
Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.