Language plays a central role in facilitating effective communication by allowing people to express their thoughts, share essential information and establish connections with one another.
(Shutterstock)
When language falls short of its ability to facilitate communication in the workplace, it can lead to misinterpretation and a sense of disconnection or exclusion.
Generational faultlines are made visible by the way we use punctuation and text formatting in online communication. Tone of voice is a tricky thing to convey.
Misunderstanding can play a role in people’s dislike of others who have different beliefs.
wildpixel/Getty Images
People tend not to think that their own emotions could simply be wrong. But research shows that people excessively dislike others who disagree with them.
Approach conversations with curiosity.
Ground Picture | Shutterstock