Companies tend to focus on appeasing angry customers after a data breach. New research shows they may want to pay more attention to customers who are afraid to return to their site.
Audiences love improvised, off-the-cuff entertainment, and new research suggests it’s because spontaneity seems to offer a glimpse of the performer’s authentic self.
Jill Yavorsky, University of North Carolina – Charlotte and Sarah Thebaud, University of California, Santa Barbara
While most heterosexual couples are dual-earners, super rich couples continue to have gender-traditional arrangements in which the man is the sole breadwinner.
New research on our desire to create shared memories with the people we care about offers insights for companies that want to improve their customer service.
Metaphorical black boxes shield the inner workings of AIs, which protect software developers’ intellectual property. They also make it hard to understand how the AIs work – and why things go wrong.
A recent study found that offering workers a choice of what type of reward they would like for offering good suggestions increased the volume of submissions and their creativity too.
Jakub Hlávka, University of Southern California and Adam Rose, University of Southern California
Workplace absences, along with sales lost due to the cessation of brick-and-mortar retail shopping, airline travel and public gatherings, contributed the most.
Despite the association of ‘Luddite’ with a naïve rejection of technology, the term and its origins are far richer and more complex than you might think.
Quaternary ammonium compounds, also known as QACs or quats, are commonly used antimicrobials also found in many household products. Soap and water may be a safer bet when cleaning surfaces.
The SEC is investigating whether executives at First Republic Bank, which was seized by regulators and sold to JPMorgan Chase, improperly traded on inside information.
Social media provides both a forum for communication and a public signal about what a bank’s customers believe. That means Twitter can facilitate coordination in real time.
Director, Institute for Social and Health Equity; Social and Healty Equity Endowed Chair, Department of Health Policy, Management, and Behavior, School of Public Health, University at Albany, State University of New York