New research on our desire to create shared memories with the people we care about offers insights for companies that want to improve their customer service.
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A public relations move by Loblaw Companies is just the latest in a long line of big business antics stretching back to pre-Confederation fur trade in Canada.
Businesses can now pass credit card surcharge fees along to their customers. To help businesses predict how consumers will react to credit card surcharges, behavioural economics offers some answers.
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
Top contributors
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Professor of Business Administration, Harvard University
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Professor, Marketing, Queen's University, Ontario
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Professor and Director, Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University
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Assistant Professor of Marketing, Texas A&M University
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Associate Professor in Legal Studies, St. Jerome's University, University of Waterloo
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Professor of Marketing, University of Maryland
