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Private insurers saw telehealth claims increase over 4,000% from 2019 to 2020. Solskin/DigitalVision via Getty Images

Health insurers are starting to roll back coverage for telehealth – even though demand is way up due to COVID-19

Widely adopted in the US when pandemic precautions kept people home, telehealth faces a challenge as insurance coverage changes, right when its popularity had surged.

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