A more likely reason for businesses’ current interest in happiness and wellbeing has to do with cold hard economics and shifts in the labour force. Happiness, in short, is good for business.
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Articles on Customer service
Displaying 41 - 45 of 45 articles
Attitudes to complaining are changing – more are doing it and it’s getting easier
If Google chairman Eric Schmidt is to be believed, the automation of jobs will be the “defining” problem of the next two to three decades. At a debate at Davos 2014, he warned that the constant development…
Institutional investors such as equity funds increase their holdings in companies where customer satisfaction improves. Researchers…
Customers have a more intense reaction to customer service when they lie, new research conducted by the University of Sydney…
Top contributors
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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Professor, Digital Sociology and Social Policy, The University of Queensland
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Senior Lecturer in Communication, Deakin University
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Michael J Crouch Chair in Innovation, UNSW Sydney
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Senior Lecturer in Employment Relations and HRM, University of Newcastle
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Lecturer in Procurement and Digital Supply Chain Initiatives, University of Sydney
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Cartier Chaired Professor of Behavioural Sciences, Full Professor, Department of Entrepreneurship, ESCP Business School
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Professor of Practice, Warwick Business School, University of Warwick
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Fellow of the Centre for Leadership Studies, University of Exeter
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Senior Lecturer in Management, The University of Melbourne
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Professor of Marketing, University of Birmingham
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Chair Professor, University of Leicester
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Assistant Professor, National Yang Ming Chiao Tung University, Taiwan, Griffith University
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Professor of Business Administration, Harvard University
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Associate professor, University of Sydney
