Different shoppers have different priorities, but some shops and services are ranked as important across the board.
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Professor Leigh Sparks looks at the latest UK retail sales and consumer sentiment data.
Retail employees are accustomed to long hours and low pay. What really upsets them are corporate policies to push store credit cards on consumers.
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
Top contributors
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Provost Professor of Sociology and Public Policy, UMass Amherst
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Professor and Director, Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University
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Assistant Professor of Sociology, Sonoma State University
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Interim Director, UWA Public Policy Institute; Associate Professor & Programme Co-ordinator (Masters of Public Policy), The University of Western Australia
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Louise Grimmer is a Friend of The Conversation.
Senior Lecturer in Retail Marketing, University of Tasmania
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Pro Vice-Chancellor and Professor of Marketing, University of Tasmania
