Ralf Seifert, International Institute for Management Development (IMD) e Richard Markoff, EPFL – École Polytechnique Fédérale de Lausanne – Swiss Federal Institute of Technology in Lausanne
Even Amazon can’t defy gravity forever.
The popularity of category killers explains in large part the stagnant sales and talk of store closures throughout the department store segment.
Dave Hunt/AAP
The AI behind retail websites has learnt the best strategy is to copy each other’s prices – and that can see them ‘collude’ to keep them high.
Amazon’s WiFi buttons enable you to instantly order specific branded products such as soft drinks, beer and condoms. You needn’t even get out of bed.
Pierre Lecourt/flickr
Black Friday and Cyber Monday kick off the biggest shopping season of the year. Thanks to online retail and mobile apps, online spending will only increase.
Psychological ownership is that feeling that someone stole ‘your’ parking spot or nabbed the last sweater you had your eye on. We have a tendency to get territorial when we feel it’s been violated.
Reacting to what you buy, then predicting what you want to buy.
Shutterstock/nmedia
Artificial intelligence can detect patterns in your shopping behaviour that can help retailers deliver better deals to you, and then suggest things you never even knew you wanted.
Will U.S. border officials have problems with Canadians who purchase weed online when they try to enter the country?
THE CANADIAN PRESS/Mark Blinch
As Canada moves to legalize marijuana and online sales become commonplace, privacy concerns can’t be an afterthought; they must be built into the system from the outset. That’s not happening.
Recently Telstra, the big four banks, and the ABC have used technology to replace workers.
Joel Carrett/AAP, Paul Miller/AAP and Dean Lewins/AAP
Management trumps technology in making companies productive, but that doesn’t mean firms can be complacent when it comes to keeping up with change.
As consumers shift to online shopping and new businesses increasingly focus investments on digital products and services, governments around the world need to update old tax rules to avoid losing tax revenue.
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As Canada’s federal government sends mixed signals on digital taxation, the U.S. Supreme Court overturned a historic precedent and paves the way for other countries to tackle the digital economy.
Amazon has restricted Australians’ access to goods from its American site because of the GST reforms.
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The complexity of the reforms might jeopardise the necessary cooperation of overseas businesses, and place consumers at risk of paying wrongly charged GST.
Will there be fewer of these on Australian doorsteps?
Ink Drop/Shutterstock.com
Amazon has barred Australian shoppers from its US site, rather than contend with new GST rules on overseas purchases. But don’t expect a stampede at your local branch of Harvey Norman as a result.
’Tis the season for online shopping – which means a month of shipping. Here’s how to reduce your delivery footprint.
An Amazon worker loads a bag of groceries into a customer’s car trunk at an AmazonFresh Pickup location in Seattle in March 2017. Amazon hopes to offer the service to its Prime customers soon and promises crews will deliver items to cars in as little as 15 minutes after orders are placed. Loblaw is preparing for Amazon to introduce similar services in Canada.
(AP Photo/Elaine Thompson)
Loblaw is playing defence against Amazon, the boogeyman of retailing. But if Canadian grocers went on the offensive, they’d be able to deliver much more than food to Canadian homes.