The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
Ten years after a garment factory collapsed in Bangladesh, scholars find slow fashion practices hold the keys to a more sustainable, joyful relationship with clothes.
Retail stores change the prices of their products based on the shopping habits of consumers. But consumers come in a variety of types, and not all of them influence prices equally.
Self-service technologies — like self-checkouts or government service kiosks — are decreasing interactions with other people. This may affect our politics and sense of community.
Scrolling TikTok or Instagram causes mental fatigue, which can lead people to purchase items based on how many ‘likes’ an ad has instead of how much value the product will bring them.
The metaverse offers novel opportunities for retailers and their customers, but retailers need to be adequately prepared to overcome the challenges of new technology.
Quiet hour is a strategy aimed at making retail spaces more inclusive for people who struggle with sensory overload, but they’re not the only ones who welcome a pause in the assault on their senses.
A study of what customers experience when they’re asked to chip in for a cause during checkout suggests that retailers should be careful about participating in these campaigns.