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The banks hoped last year’s PPI deadline would draw a line under the scandal - but the claims keep coming.
Shutterstock/Valeri Potapova
Trust has been broken, and will not be easily fixed.
Hospital building work in East Sussex.
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Collaboration is key to successful partnerships.
Catching you out with the small print.
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Research with call centre workers shows mis-selling is an entrenched and accepted feature of financial sales.
Reuters/Andrew Winning
The Co-op Bank faces an uphill struggle to win back credibility with the regulator, with investors, and, crucially, with customers.
The last word is still accurate, at least.
EPA
Just when members of the Co-op thought the group’s increasingly farcical situation was coming to an end, it was revealed that the bank had overlooked £400m in fines for mis-selling payment protection insurance…