Our five years of research reveals an industry facing push back from both workers and customers. Many workers we spoke with sought to leave the gig economy.
Delivery services and cafes commonly prompt customers to leave a specific tip – for example, 15%, 20%, 25% – at the point of sale rather than after completing the service.
How do we take care of delivery riders who are often exposed to multiple risks? What are their needs in terms of social protection? Researchers asked them these questions directly.
Food delivery apps are here to stay. That means governments must support restaurant association efforts to create a no-commission-fee delivery app option — during the pandemic and beyond.
Of the five cuisines examined, packaging from burger meals was responsible for the most emissions.
Food delivery apps charge significant fees for orders, meaning restaurants already challenged by the pandemic can be squeezed into negative margins to access customers. Will cutting fees help?