Our five years of research reveals an industry facing push back from both workers and customers. Many workers we spoke with sought to leave the gig economy.
Customers may prefer the old-fashioned tip jar.
SDI Productions/iStock via Getty Images
Delivery services and cafes commonly prompt customers to leave a specific tip – for example, 15%, 20%, 25% – at the point of sale rather than after completing the service.
Painting by artist Arnaud Adami, exhibited at Galerie Valerie Delaunay, Paris 2021.
Arnaud Adami, untitled, oil on canvas
How do we take care of delivery riders who are often exposed to multiple risks? What are their needs in terms of social protection? Researchers asked them these questions directly.
A food delivery worker wearing a face mask to help curb the spread of COVID-19 is framed by a large public art installation while riding a bike in Vancouver in November 2020.
THE CANADIAN PRESS/Darryl Dyck
Food delivery apps are here to stay. That means governments must support restaurant association efforts to create a no-commission-fee delivery app option — during the pandemic and beyond.
Food delivery apps charge significant fees for orders, meaning restaurants already challenged by the pandemic can be squeezed into negative margins to access customers. Will cutting fees help?