Attitudes to complaining are changing – more are doing it and it’s getting easier
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Artículos sobre Customer service
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If Google chairman Eric Schmidt is to be believed, the automation of jobs will be the “defining” problem of the next two to three decades. At a debate at Davos 2014, he warned that the constant development…
Institutional investors such as equity funds increase their holdings in companies where customer satisfaction improves. Researchers…
Customers have a more intense reaction to customer service when they lie, new research conducted by the University of Sydney…
Principales colaboradores
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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Professor, Digital Sociology and Social Policy, The University of Queensland
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Senior Lecturer in Communication, Deakin University
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Michael J Crouch Chair in Innovation, UNSW Sydney
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Senior Lecturer in Employment Relations and HRM, University of Newcastle
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Lecturer in Procurement and Digital Supply Chain Initiatives, University of Sydney
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Cartier Chaired Professor of Behavioural Sciences, Full Professor, Department of Entrepreneurship, ESCP Business School
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Professor of Practice, Warwick Business School, University of Warwick
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Fellow of the Centre for Leadership Studies, University of Exeter
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Senior Lecturer in Management, The University of Melbourne
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Professor of Marketing, University of Birmingham
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Chair Professor, University of Leicester
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Assistant Professor, National Yang Ming Chiao Tung University, Taiwan, Griffith University
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Professor of Business Administration, Harvard University
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Associate professor, University of Sydney
