The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
Retailers’ costs for managing returns are rising.
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Two experts on children’s play explain why you should be skeptical of toys that are advertised as being educational, and what to look for instead.
Bangladeshi volunteers and rescue workers assist in rescue operations 48 hours after the Rana Plaza garment building collapsed on the outskirts of Dhaka, Bangladesh, on April 26, 2013.
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Ten years after a garment factory collapsed in Bangladesh, scholars find slow fashion practices hold the keys to a more sustainable, joyful relationship with clothes.
More and more consumers are engaging in showrooming, the practice of visiting brick-and-mortar retail stores to research a product before buying it elsewhere at a lower price.
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Retail stores change the prices of their products based on the shopping habits of consumers. But consumers come in a variety of types, and not all of them influence prices equally.
Public-facing automation, like self-service kiosks, reduce the chances we have to interact with other people.
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Self-service technologies — like self-checkouts or government service kiosks — are decreasing interactions with other people. This may affect our politics and sense of community.
Do you really need another water bottle, or is your brain just tired?
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Scrolling TikTok or Instagram causes mental fatigue, which can lead people to purchase items based on how many ‘likes’ an ad has instead of how much value the product will bring them.
Shoppers have been returning to physical stores in recent months.
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The rapid rise of online shopping is slowing but internet retail is here to stay.
Fake reviews of products and services are rampant online – and are often hard to pick out from the real ones.
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The metaverse offers novel opportunities for retailers and their customers, but retailers need to be adequately prepared to overcome the challenges of new technology.
Quiet hour is a strategy aimed at making retail spaces more inclusive for people who struggle with sensory overload, but they’re not the only ones who welcome a pause in the assault on their senses.
Many trips to the supermarket include a small donation.
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A study of what customers experience when they’re asked to chip in for a cause during checkout suggests that retailers should be careful about participating in these campaigns.