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Articles on Consumer rights

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In an era of data breaches and privacy intrusions, the majority of Canadians want paper bills. So why aren’t organizations listening to them? (Shutterstock)

A plea to businesses: Don’t take away our paper bills!

In an era of data breaches and data privacy concerns, governments should enshrine in law a requirement for companies and banks to send paper bills and statements in order to protect consumers.
The law assumes consumers read the terms and conditions of their contracts, and in a dispute, they are held responsible for the written terms of any agreements. from www.shutterstock.com

Research shows most online consumer contracts are incomprehensible, but still legally binding

Legally, consumers are expected to read any online contracts they enter into, but companies have no obligation to offer readable agreements. As research shows, most are incomprehensible.

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