Companies aren’t living up to their privacy policies’ promises.
South African consumers aren't confident that organisations always use their information lawfully and for agreed purposes.
The law assumes consumers read the terms and conditions of their contracts, and in a dispute, they are held responsible for the written terms of any agreements.
Legally, consumers are expected to read any online contracts they enter into, but companies have no obligation to offer readable agreements. As research shows, most are incomprehensible.
Findings from South Africa's Health Market Inquiry makes recommendations to close the information gap between service providers and consumers.
Debates around South Africa's health market inquiry must remember that not all proposals for regulating private economic activity are an attack on the market.
Amazon founder Jeff Besos.
How Jeff Bezos is plotting to take over the world -- and why Amazon’s dominance in e-commerce could be a threat to innovation.
In a supermarket candy and cookie aisle. October 31, France adopted the NutriScore, a labelling system designed to inform consumers about the nutritional value of food choices.
France recently adopted NutriScore, a series of simple colour codes that will allow consumers to easily identify the healthiest foods. But some of the biggest food conglomerates are fighting back.
When buying internet services it pays to read the fine print.
Complaints about the NBN are growing quickly, but there's limited options for recourse under Australian consumer law.
Some gift cards can’t be used online.
The NSW government is set to mandate a 3 year minimum expiry period for gift cards, but it isn't clear that this will solve the problem of unredeemed cards.
The rise of the middle class in Africa is fuelling consumer economies and protection policies. But they tend to be disconnected from sustainability issues.
Should convenience come at a cost?
nevodka / Shutterstock.com
A recent ban on charges for paying by credit or debit card could open the door to legal action for surplus fees paid in the past.