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Articles on hospitality industry

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Gender-based violence is a big concern in hospitality – and women bear the brunt of managing it

Our research with 124 Australian hospitality staff found women bar workers were routinely seen as ‘better suited’ to manage the threat of violence - which is both risky and exploitative.
Get your selfie face ready. Soloviova Liudmyla / Shutterstock

Why you should travel solo this summer

Travelling alone doesn’t need to be lonely –research shows solo consumption can be a fulfilling, enjoyable and even social experience.
Dealing with customers every day can put significant stress on hospitality workers. AP Photo/Mark Lennihan

Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for good

New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’
The Fairmont Royal York Hotel in Toronto. After the SARS pandemic in 2003, Toronto hotels faced a recovery period. (Shutterstock)

SARS didn’t prepare the hospitality industry for the prolonged impact of COVID-19

After SARS in 2003, an effort was made by Toronto’s tourism and hospitality industries to stimulate the sector’s recovery. But measures weren’t put in place for future pandemics.

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