Articles on Queues

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A long line might actually be the quickest line. AP Photo/Michael Dwyer

Why is this line so long?

Don't despair if, once you've gathered your shopping items, you're met by a single line that looks a mile long. Queuing theory suggests this is likely the fastest way to get you rung up and moving on.
Businesses are weighing up the costs of queuing and using innovative ways to do away with queues, or at least make the perceptions of waiting less painful. Michal Parzuchowski/Unsplash

Fed up with always being in the slow queue? That’s why queues are being ‘designed out’

Businesses are weighing up the costs of queuing and using innovative ways to minimise these costs by doing away with queues.

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