ASIC found that CommInsure didn’t breach the law with its handling of claims.
ASIC is telling CommInsure to do what it should have been doing all along. Let's forget the past and mistreatment of customers, it’s paradise for firms that prey on the sick and dying.
There are mixed results in research when it comes to the effect of shaming people into good behaviour.
Studies have shown that shame can motivate people to be both helpful but also vengeful, so the verdict is still out on whether it curbs bad behaviour.
The ACCC has blocked the big four banks from bargaining with Apple for more control over Apple Pay.
The banks could have used their collective bargaining power not only against Apple for Apple Pay but also stall the adoption of mobile payments in Australia.
Banking inquiries in their current form serve as political theatre, rather than as a genuine form of accountability.
Members of House Standing Committee on Economics should be asking the directors of Australia's Big Four banks (not the CEOs) different questions, if they really want the right answers.
Commonwealth Bank of Australia CEO Ian Narev attends the parliamentary inquiry into the banking system.
AAP Image/Lukas Coch
Business Briefing: fixing culture in banking and finance.
The Conversation 19.7 MB (download)
"Banking culture" has drawn a lot of scrutiny this year, after several high-profile scandals. But Professor Paul Kofman says there isn't much evidence for how to intervene if there's a problem.
Did ANZ CEO Shayne Elliot let the cat out of the bag on manipulation of BBSW when speaking at the Standing Committee on Economics annual hearing?
In his response to questioning by MPs at the House Economics Committee hearings into the big four banks, Mr Shayne Elliott, CEO of ANZ, may have inadvertently let the cat out of the bag, When questioned…
ASIC chairman Greg Medcraft could learn a thing or two from his US counterparts.
ASIC has been too slow to prosecute those accused of rigging the bank bill swap rate so it doesn't matter if the government makes the penalties harsher for those found guilty.
Commonwealth Bank chief Ian Narev was the first to appear before a parliamentary committee inquiring into the practices of the big four banks.
When the cash rate increases, lending rates shoot up like rockets, but when the opposite occurs they go down like feathers.
NAB Group CEO Andrew Thorburn will this week answer questions from another committee inquiring into banking practices.
To boost competition in banking we should give consumers better access to data and account number portability.
Bank customers are tired of the excuses.
The universal reform of the banking system will take more than another inquiry.
Increased requirements from APRA could have been a good thing for Australia’s big four banks.
Australia's big four banks are managing risk well, this could be contributing to their strong performance.
Former ANZ customer Julian Saliba (left) and Maurice Blackburn national head of class actions Andrew Watson speak to the media in Melbourne yesterday.
The High Court found late credit card payment fees were not extravagant, but the experts disagreed on the actual cost to the bank.
Westpac is one of the banks where ASIC alleges traders rigged the bank bill swap rate.
Business Briefing: the bank bill swap rate.
As more details are revealed in the bank bill swap rate rigging case we explain what the rate does, how it can be manipulated and what the government should be doing about it.
It’s been more than 18 months since Apple launched Apple Pay in the US.
Apple faces numerous challenges in its bid to get more people using their iPhones to pay for things.
Company brands are hard to create, easy to damage.
Dissonance by the banks - saying one thing but acting in another way - will cause brand damage that will be very difficult to repair.
Banks must accept they can’t control the values, beliefs and behaviours of their employees.
Image sourced from Shutterstock.com
Banks may pay lip service to ethical cultures but often curtail the critical questioning that allows ethical issues to be surfaced in the first place.
Because Australia’s banking system is so concentrated, the ‘big four’ banks face similar threats.
Analysis of the similarities between Australia's four largest banks shows all are exposed to risk of a housing bubble burst and face threats from digital disruption.
Former ANZ chief Mike Smith remains as a ‘non-executive advisor’ to the bank’s board.
Unethical behaviour by bankers represents a systematic risk to banks, and causes widespread harm.
ASIC Chairman Greg Medcraft and Commissioner Cathie Armour during a Senate Estimates hearing at Parliament House. Medcraft told the hearing ASIC must be a ‘model litigant’.
ASIC has a high success rate, but its high-profile civil action against ANZ Bank will be a tough battle to win.
Almost three years after the hares were set running on the Bank Bill Swap Reference Rate (BBSW) scandal by the US regulator the Commodities Futures Trading Commission (CTFC), ASIC has finally taken out…