Unions campaigned on Sunday penalty rates during the federal election.
Are penalty rates no longer relevant in the retail industry — and do they cost jobs? Recent research compared two neighbouring states where one raised rates to the other's level to find the answer.
The CBD amenities on which tourism depends struggle to find and keep good workers because of high housing costs.
The hospitality and tourism sector is struggling to find a good supply of lower-paid workers in the CBD, because that is also where they face either high housing or travel costs.
Refugees arrive in Germany.
Today's refugee crisis is not just about the movement of people. It is also about the human immobility that is baked into contemporary laws and politics. What, then, of the code of hospitality?
Expected tip size isn’t the only thing that influences the quality of service.
'Waitress' via www.shutterstock.com
Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren't only motivated by economics when they offer inferior service.
Don’t you trust me? Give me a tip!
Tip jar from www.shutterstock.com
Citizens of countries that rank higher on the so-called Trust Index tend to be more generous when it comes to tipping waiters.
What’s the proper tip for a cup of joe?
The custom is confusing to customers, creates instability for workers and ironically doesn't necessarily result in better service as intended.
Racial disparities in tip size can’t be explained by discriminatory service.
Brian A Jackson/Shutterstock
Within the US restaurant industry, blacks are generally considered comparatively poor tippers. One recent survey of roughly 1,000 restaurant servers from across the nation found that 34% thought blacks…
Tipping might one day become entrenched in Australia’s drinking and dining experience as it has in America. Research found…
Airport lounges, loved by frequent flyers, don’t necessarily engender brand loyalty.
Recently Qantas and Virgin have been fighting a war for “high value” corporate contracts by refurbishing their invitation-only lounges. But is this a wise strategy? The airline industry has long been stuck…
Regional Victorian tourism is likely to feel the impact of Victoria’s recent TAFE cuts, which follow bi-partisan policy failure around competition.
Tourism and hospitality course closures have featured prominently in the recent announcements about redundancies flowing from the estimated $200 million of Victorian TAFE funding cuts. While the causes…