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AAP/Reuters/The Conversation

2016, the year that was: Business and Economics

Scandals, elections, budgets, 2016 had it all. Here’s what made news in business and economics.
Customer-facing roles may soon be taken over by cheaper, friendlier and more knowledgeable robotic retail assistants. Thomas Peter/Reuters

Business Briefing: when robots and customers meet

Business Briefing: when robots and customers meet The Conversation17.8 MB (download)
Customers might prefer digital robots who don't judge for now but physical robots with empathy may be the customer service workers of the future.
President-elect Trump’s twitter account has the power to devastate companies’ share prices. Des Moines/Reuters

Politicians who tweet-shame risk economic damage

Tweet-shaming from politicians isn’t the best way to regulate companies – it hurts investments, shareholders and ultimately the economy.
CEOs who are more confident are less likely to sell their own stock in a company. www.shutterstock.com

Overconfident CEOs are less socially responsible

If a company is led by an overconfident CEO, the firm is less likely to invest in corporate social responsibility measures like workforce diversity.
Shareholder activism is growing worldwide. Heino Kalis/Reuters

Australia is ripe for shareholder activism

Australia’s rules on how investors engage with companies, coupled with the clout of superannuation investor groups, means there’s potential for more shareholder activism.

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