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COVID-19 has changed the future of retail: there’s plenty more automation in store

Woolworths' A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what's to come in the retail sector.
The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online. (Clay Banks/Unsplash)

‘The Prime Effect’ means retailers must innovate during the holidays and beyond

Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.

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