There's a science to understanding the ways that trust is formed, broken and rebuilt.
Channel 4 news anchor drew thundering applause at the Edinburgh TV Festival, but don't believe every word.
It is only when disaster strikes that a community and its problems are truly rendered visible.
Calls for accountability at a time of tragedy or crisis are understandable - but scapegoats can distract attention away from the true lessons that need to be learned.
Despite the surge of community support after the Grenfell Tower fire, the failure of the local council and the government to respond appropriately has caused anger, offence and further suffering.
A former BBC special correspondent looks at why fundamental lessons weren't learnt after the deadly Lakanal Fire that he investigated in 2009.
Perhaps there might at least now be a pause on further deregulation when it comes to buildings in the UK
There are physical, cultural and legal reasons why fire prevention measures didn't avert the tragedy at the Grenfell Tower – and other buildings are still at risk.
Grenfell Tower residents tragically got the world's attention only after a disastrous fire. So what would public housing residents in Australia say about their living conditions?
A lesson in taking from the rich to give to the poor.
We asked two experts to examine what the buildling regulations say.
The tangled web of responsibility for London's council estates could cloud investigations into the Grenfell Tower fire.
The investigation into the Hillsborough disaster took a long and twisted path – the government must learn from its mistakes.
Portugal's wildfire has killed 64 people. Yet, as with Grenfell Tower in London, the risk of such a blaze was foreseeable.
Marginal people become resourceless, invisible to public policies, and disempowered in public life. This increases their vulnerability to disaster.
Fire has always affected poorer communities more; to understand why, public authorities need to get better at listening to the people they serve.
No one party is responsible for the disaster: local or national, Labour or Conservative – they all are.
Amid calls for arrests, a law expert explains what the offence actually entails.
Readers and viewers the world over are becoming numb to catastrophe and suffering. They must not look away.
There are three key principles: prevent risk, evacuate users and minimise damage – in that order.