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When used well, humour can increase employees’ job performance and well-being. But intention and context are crucially important.
Not everyone needs to jump on the AI train.
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How much “customer interaction uncertainty” does your business deal with? The answer should guide your thinking about AI.
The Post Office scandal was just one of several recent organisational failures.
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People advance in the workplace by putting the organisation before its people – but this just allows the cover-up culture to thrive.
Des entreprises ont mis en place des trophées pour les meilleures idées qui ont échoué.
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A number of major companies have understood the line separating success from failure is thinner than you think.
Leadership decisions can be especially challenging for family companies.
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Family businesses face unique considerations when making leadership decisions.
Investing in the people around you can help you get to the top and stay there.
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If you want to get to the top and stay there, humility trumps arrogance as a management style.
Malgré l'essor des possibilités de télétravail, deux-tiers des employés à temps plein dans le monde ont travaillé cinq jours par semaine sur place en 2023.
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The appetite for remote working is not going anywhere. Faced with this phenomenon, managers can either double down on the old 9-to-5 model or offer ever tailored work choices to their employees.
Companies will not be better managed with the arrival of AI — quite the contrary.
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Integrating a rational tool into an irrational environment does not always produce the expected results.
Bonus afterglow led to boosted sales revenues, research carried over three years shows.
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Bonus afterglow led to boosted sales revenues and greater customer satisfaction across the board, research carried over three years shows.
In contrast to what its promoters claim, the four-day week does not guarantee more motivated workers.
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Working better or working less? Yaëlle Amsallem and Emmanuelle Léon explain how the four-day week raises questions about the meaning we give to work.
There is such a thing as a win-win deal.
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‘Winning’ in negotiations isn’t always the best approach.
A mural of Jürgen Klopp in Liverpool.
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Jurgen Klopp will leave Liverpool with a remarkably similar legacy to the club’s iconic manager, Bill Shankly.
Recognition helps. Benefits may help more.
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Less hype and more health care, please.
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If public administration education is designed and delivered poorly, it sets a course for the systematic destruction of state capability.
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What organisations can do to avoid promoting people into management positions without the correct set of skills.
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Personal bias, upbringing and even popular dramas can influence the way we evaluate political leadership. As election day nears, how might we make more balanced judgments?
Kaiser Permanente health care workers in five states and Washington, D.C., are rallying against low wages and understaffing that they say is undermining patient care.
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Workers are objecting to staffing levels they say endanger patient care and are refusing their employer’s offer that includes raises that they say are too low due to inflation.
Interns benefit from structured tasks, hands-on supervision and open communication.
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The transition from college to the workforce can be challenging, but these four strategies can help young workers get valuable experience and feel welcome.
Employees need resources, information and support from colleagues to be truly empowered.
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An expert on employee motivation explains four challenges companies should address if they truly want to empower their workers.
Lovemore Mbigi.
Knowledge Resources
Lovemore Mbigi saw the African concept of ubuntu as a basis of effective human resources management.