Delivery services and cafes commonly prompt customers to leave a specific tip – for example, 15%, 20%, 25% – at the point of sale rather than after completing the service.
Academic rigor, journalistic flair
Articles on Service workers
Displaying all articles
This finding was a surprise, since consumers actually seem to think liberals will provide better service.
The positive reaction to service workers wearing masks varied by region, with those in the West on the high end and people in the Midwest at the low end.
A new survey found that dealing with emotional customers over issues such as wearing a mask is taking an increasing toll.
Service workers are some of the most at risk of both the coronavirus and financial woes.
Top contributors
-
Professor of Sociology and Director of the Center for Employment Equity, UMass Amherst
-
Research Director of the Center for Employment Equity, UMass Amherst
-
Ph.D. Candidate in Communication, UMass Amherst
-
Research Assistant, Center for Employment Equity, UMass Amherst
-
Assistant Professor of Hospitality and Tourism, University of South Florida
-
Professor of Hospitality and Tourism, University of South Florida
-
Labor Policy Research Faculty, University of Oregon
-
Research Assistant at the Labor Education & Research Center, University of Oregon
-
Ph.D Candidate, University of Oregon
-
Professor of Sociology, University of Oregon
-
Assistant Professor, Auburn University
-
Financial Analyst and Researcher, University of South Florida
-
Assistant Professor of Marketing, Wayne State University
-
Assistant Professor of Hospitality and Tourism Management, Purdue University
