We often talk about ‘emotional labour’ as performed by those who take on the emotional workload within families or relationships. But the term has a specific meaning – and that’s not what it is.
Customers may prefer the old-fashioned tip jar.
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Delivery services and cafes commonly prompt customers to leave a specific tip – for example, 15%, 20%, 25% – at the point of sale rather than after completing the service.
Dealing with customers every day can put significant stress on hospitality workers.
AP Photo/Mark Lennihan
New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’
About seven times as many Americans are working from home since the COVID-19 pandemic hit.
Working from home has become the new norm for many during the pandemic. But it’s an opportunity that divides along racial and economic lines – and isn’t as beneficial to the environment as many believe.
Waitress Casey Stewart works at two restaurants, at least one which may have to close for at least a week or more.
AP Photo/Kathy Willens
Service workers are some of the most at risk of both the coronavirus and financial woes.