We often talk about ‘emotional labour’ as performed by those who take on the emotional workload within families or relationships. But the term has a specific meaning – and that’s not what it is.
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Articles on Service sector
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Delivery services and cafes commonly prompt customers to leave a specific tip – for example, 15%, 20%, 25% – at the point of sale rather than after completing the service.
New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’
Working from home has become the new norm for many during the pandemic. But it’s an opportunity that divides along racial and economic lines – and isn’t as beneficial to the environment as many believe.
Service workers are some of the most at risk of both the coronavirus and financial woes.
Top contributors
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Associate Professor in Social Sciences, University of Canberra
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Professor of Earth and Environment, Boston University
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Professor of Sociology and Director of the Center for Employment Equity, UMass Amherst
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Senior Lecturer in Sociology, City, University of London
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Research Director of the Center for Employment Equity, UMass Amherst
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Ph.D. Candidate in Communication, UMass Amherst
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Research Assistant, Center for Employment Equity, UMass Amherst
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PhD Student, Earth and Environment, Research Assistant, Institute for Sustainable Energy, Boston University
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Executive Director of the Institute for Sustainable EnergyResearch, Associate Professor of Mechanical Engineering, Boston University
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MBA Candidate, Questrom School of Business; Research Assistant, Institute for Sustainable Energy, Boston University
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Associate Professor of Hospitality Leadership and Marketing Management, Florida International University
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Assistant Professor of Hospitality Management and Director of Research, Florida International University
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Associate Professor of Consumer Behavior, Auburn University
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Assistant Professor of Hospitality Management, University of South Florida
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Assistant Professor of Hospitality and Tourism Management, Purdue University
