Toilet paper stock at a Woolworths supermarket in Melbourne on June 26 2020.
What motivates people to panic buy and stockpile goods like toilet paper? The COVID-19 pandemic has given us the chance to find out.
Woolworths' A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what's to come in the retail sector.
To curb opportunistic shoplifting, supermarkets want you to know you are being watched. But they're also hoping for self-reflection.
We surveyed over 100 Coles, Woolworths, Aldi and independent stores around Australia and found supermarkets are promoting unhealthy food much more often, and more prominently, than healthier products.
The Australian Competition and Consumer Commission is lightening up on its normal competition rules and allowing competitors to cooperate.
Research suggests harsher civil or criminal penalties will not automatically lead to greater compliance by employers with workplace laws.
The heads of the Business Council of Australia and Australian Retailers Association are among those blaming “inadvertent payroll mistakes"on an overly complex industrial relations system.
Employers are blaming underpaying employees on the the complexity of industrial awards. They should blame themselves.
Supermarket pharmacies have been around in the US, UK and mainland Europe for years. But will Australia follow?
If Australia follows international trends and allows supermarkets to open pharmacies, what are the effects on neighbouring pharmacies? And when does running a business mean health care suffers?
Woolworths’ Ooshies promotion includes 24 different toys based on characters from the Disney film The Lion King.
The ethics of specifically targeting children with a collectibles promotional campaign are questionable.
Being a company committed to ‘family-friendly values’ and corporate social responsibility does not sit well with profits from drinking and gambling.
Losing revenue from hotels and liquor retail outlets will hurt Woolworths Group, but not too much. The long-term reputational benefits are considerable.
The popularity of category killers explains in large part the stagnant sales and talk of store closures throughout the department store segment.
Big W store closures signal deeper problems for the discount department store sector.
Our collections are a part of us and our life story, and the act of collecting holds a certain comfort.
Retailers have cleverly tapped into the psychological need many of us have to collect, in some cases, mundane everyday items.
The key to Aldi’s strategy is a severely limited range of products.
ALDI appeals to a particular market segment. It is unlikely to abandon it to go after Woolworths and Coles.
Positive messaging wins the day.
AAP Image/Dallas Kilponen
Plastic bags will soon be gone from major supermarkets and many other shops too. Campaigns to reduce plastic even more should focus on positive advice, rather than shaming shoppers for their plastic use.
Coles was once the market leader thanks to its ‘down down’ low pricing marketing.
Coles plans to compete with competitors by moving away from low prices to a focus on other attributes, such as sustainability, local produce and community.
Gamblers feel connected to the machine as hospitality keeps them playing for longer.
Pokies companies want to keep their customers "in the zone", that's why they spend so much to keep tabs on them.
What will we do for bin liners now?
AAP Image/James Ross
Banning single-use plastic bags makes sense, as long as it doesn't usher in behaviours that are just as bad, or worse – like over-using heavier bags made of even more plastic.
Undoing shoppers’ engrained behaviours is a tricky job.
AAP Image/Julian Smith
The success of the plastic bag ban announced by Australia's big two supermarkets will hinge on whether they can persuade customers to change an engrained behaviour - without annoying them.
Selling these new bags at 15 cents each, effectively creates another revenue stream with nearly A$71 million in gross profit.
Moves by major to supermarkets to only offer plastic bags for a charge could make these businesses more than a million dollars a year, but it may only have a small impact on the environment.
Aldi’s decidedly Germanic expansion strategy continues to eat into Woolworths’ earnings.
For consumers of Australia's retail sector, choice and convenience will continue to emerge. For incumbents unable to deliver on these outcomes, the future is bleak.