Recruiters are now routinely using AI to automate the screening of CVs and interview videos. But human bias already exists in the AI data – and it can even be heightened by the algorithm.
Will the hotels of the future involve fewer front desk clerks and more automated service? A hospitality expert who has written a new book on the subject weighs in.
Using technology to screen job applicants might be faster than reading CVs and face- to-face interviews but the most suitable candidate could be overlooked.
The explosion of generative AI tools like ChatGPT and fears about where the technology might be headed distract from the many ways AI affects people every day – for better and worse.
The rapid rate of AI adoption is putting workplaces at risk of overlooking its potentially adverse impacts, particularly those that could impact the health and well-being of workers.
Media articles and influencers have helped give the impression that prompt engineering could be a ticket to a six-figure salary. The reality, as always, is a different story.
If you drop advanced AI into a dumb organisation, it won’t make it smart. It will just help the organisation do dumb stuff more efficiently (in other words, quicker).
While ChatGPT has the potential to enhance marketing effectiveness, it can’t replace human creativity or form meaningful connections with customers like humans can.
The technology’s focus on the framing of the artistic task amounts to the fetishization of the creative moment – and devalues the journey that waters the seed of an idea to its fruition.
AI is already on the payroll in many workplaces – how well human employees interact with it can depend a lot on their existing attitudes and anxieties.