Will the hotels of the future involve fewer front desk clerks and more automated service? A hospitality expert who has written a new book on the subject weighs in.
Our research with 124 Australian hospitality staff found women bar workers were routinely seen as ‘better suited’ to manage the threat of violence - which is both risky and exploitative.
Canada is seen as leading the way in banning single-use plastics. But how comprehensive are these actions, and how realistic is the dream of a zero-waste future?
With the government’s Draft Tourism Transformation Plan now out for consultation, the hospitality industry has an opportunity to clean up long-standing concerns over wages and conditions for workers.
Jess Ho’s acerbic, sad, funny memoir of combines a compelling critique of the Melbourne food scene that became her family with memories of a traumatic childhood.
We often talk about ‘emotional labour’ as performed by those who take on the emotional workload within families or relationships. But the term has a specific meaning – and that’s not what it is.
New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’
After SARS in 2003, an effort was made by Toronto’s tourism and hospitality industries to stimulate the sector’s recovery. But measures weren’t put in place for future pandemics.
Boris Johnson says he wants to get on top of the UK’s productivity problem, but the job measures in the summer statement could take the country in the opposite direction.