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Articles on Consumers

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Visa and Mastercard both recently agreed to remove their no-surcharge rule, leaving businesses free to pass these fees along to customers. (Shutterstock)

How Canada’s new credit card surcharge will affect consumers and businesses

Businesses can now pass credit card surcharge fees along to their customers. To help businesses predict how consumers will react to credit card surcharges, behavioural economics offers some answers.
A Long Island Power Authority smart meter installed at a home in Suffolk County, N.Y. John Paraskevas/Newsday RM via Getty Images

Smart meters and dynamic pricing can help consumers use electricity when it’s less costly, saving money and reducing pollution

Most households pay a flat rate 24/7 for electricity although the cost of generating it fluctuates through the day. Wireless technologies are changing that system.
Scottish Artists for Ukraine demonstrate at the Russian consulate, Edinburgh, against the Russian military invasion of Ukraine. Picture date: Wednesday March 9, 2022. Andrew Milligan/PA Images via Getty Images

Boycotting Russian products might feel right, but can individual consumers really make a difference?

New Zealand consumers are using boycotts of Russian products as a way to voice their disapproval of the war in Ukraine. But is this the best or only way for individuals to be heard?
Mobile money has deepened financial inclusion in Ghana. Wikimedia Commons

Mobile money service quality: what’s important to customers in Ghana

Mobile money service providers are on the path to find new ways of growing their customer base and keeping them.
All eyes are on Fed Chair Jerome Powell as the central bank prepares to raise rates for the first time in three years. Brendan Smialowski/Pool via AP

Federal Reserve plans to raise interest rates ‘soon’ to fight inflation: What that means for consumers and the economy

The US central bank said surging inflation is guiding its decision about when to lift interest rates. Two experts on financial markets explain what might happen next.
Most U.S.-grown soybeans are genetically modified, so products containing them may be required to carry the new ‘bioengineered’ label. Johannes Eisele/AFP via Getty Images

What is bioengineered food? An agriculture expert explains

There’s a new label on many US food products – here’s what it means and who pushed to add it.

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