The U.S. could soon catch up to the European Union in protecting people’s data privacy.
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Data collection is big business in the US, but a bipartisan data privacy bill rapidly moving through Congress promises to affect the information websites, social media platforms and all other businesses collect.
The BNPL market is booming but users need better protections through balanced financial regulation.
The UK’s cost of living crisis has exposed the financial vulnerability of consumers, especially those using ‘buy now, pay later’ products.
Positive patient reviews will soon be legal to use in medical advertising in Australia. How powerful is word-of-mouth promotion for health services?
In the highly competitive toy industry, companies often take too long to issue safety recalls.
(AP Photo/Matt Dunham)
How safe is the toy you may be buying for someone this Christmas? New research suggests that toy companies often take too long to issue recalls after they become aware of safety hazards.
I sifted through 30 power retailers’ offers to save on my home bills. Then I checked - and discovered I’d been switched to a more expensive plan.
It’s not you; many e-commerce websites are difficult to use by design.
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Deceptively labeled buttons, choices that are hard to undo, web designs that hide options – these dark patterns are how some websites trick people into giving up their money and information.
Technology has been key in tackling fraud.
Countries have adopted a wide array of measures involving a proliferation of fraud agencies.
Economic circumstances do not justify the federal government’s rejection of the banking royal commission’s recommendations.
Who picks up the bill when customers can’t pay?
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Many Americans have been unable to pay their electric bills during the COVID-19 pandemic, racking up billions of dollars in delinquent bills. Where will the money come from?
The WHO recommends sanitisers with an alcohol content of at least 70%.
Phill Magakoe / AFP via Getty Images
Hand hygiene is a critical part of the response to COVID-19. Washing hands at regular intervals during the day is essential. If water and soap are unavailable, hand sanitisers are an alternative.
The danger of consumers being given false and misleading information by commercial price comparison websites requires regulation.
Bianca De Marchi/AAP
Orders to fix serious defects, even up to ten years after completion, and to delay the occupation certificate developers need to sell apartments until they’re fixed, gives regulators real teeth.
As data breaches occur more frequently, could blockchain provide greater protection for our health data?
Data breaches are on the rise, but blockchain can provide a secure way for consumers to manage their data and their privacy.
Be skeptical of organic claims on cleaning products and other nonfood goods.
What does it mean to call a nonfood product like lipstick organic? Federal regulators allow such claims, but have set few standards defining them.
Compliance with the National Construction Code provides no guarantee that an apartment won’t leak.
Governments and regulators assume compliance with building regulations will restore public confidence. But complying with the National Construction Code won’t fix many common defects.
Who is responsible for protecting consumer data? Data breaches are now a regular occurrence, and governments are stepping in.
Failure of corporations to protect data means that government regulation is required to ensure corporation compliance.
Your online activity can be turned into an intimate portrait of your life - and used for profit.
An entire industry exists to trade on your personal data - everything from your shopping habits to your political views and medical conditions. The results can genuinely harm consumers.
Companies and governments have massive amounts of data about many people.
Consumers want better protection for their data, and businesses want clear national laws. Yet there is virtually no consensus about what a broad privacy law should entail.
The burden of regulatory failure hasn’t just hit residents of evacuated apartments like the Neo200 building in Melbourne – it affects everyone living in a building with serious defects.
Years of regulatory failure are having direct impacts on the hip pockets of the many Australians who bought defective houses or apartments. It’s turning into a multibillion-dollar disaster.
John F. Kennedy’s 1962 speech inspired the modern consumer rights movement.
AP Photo/Bill Allen
JFK pushed consumer rights to the top of the national agenda in 1962, leading to a raft of new laws offering new protections. But without enforcement, such rights are meaningless.