The Australian government was put on notice about its credit rating last year.
AAP/ Justin Lane
Robust credit ratings agencies are vital for the Australian economy, as the repercussions of their decisions are felt far and wide.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers.
Mark Hodson/Flickr
Traditional customer service is struggling as consumers solve problems online and expect options in person.
Airbnb opens up more tourism in rural Tasmania.
Shutterstock
There’s no evidence Airbnb is worsening housing affordability. Rather it empowers female hosts and promotes small businesses in remote communities.
Myer’s place in the marketplace, and in the mind of the consumer, remains unclear.
KERI MEGELUS/AAP
What is lacking is Myer’s heritage, and the need for this to be carefully reframed and updated for the present day.
One of the paradoxes of wage policy is that ultimately governments are held responsible and blamed for poor results, but governments are but one player in a complex system of wage adjustment.
Lukas Coch/AAP
History tells us governments do not always get what they wish for, and in fact often perverse outcomes flow from policy choices.
nevermindtheend/Flickr
As the online trade of pets becoming normalised, regulation is now needed to protect animals.
Many gig workers are classified as independent contractors.
AAP
Many gig workers are classified as independent contractors, leaving them without minimum wages and other workplace protections. Creating a new category of worker could fix that.
The New Payments Platform could lead to more fraud and abuse.
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The New Payment Platform may speed up transactions, but evidence suggests it could also lead to more scams and fraud, and many customers won’t switch over.
More than 40 years ago professor Ronald Henderson floated the idea of a guaranteed minimum income.
Dean Lewins/AAP
We increasingly celebrate entrepreneurial self-reliance, but for disadvantaged people, the certainty of an adequate income is a fundamental foundation. It may not be sufficient, but it is necessary.
The Closing the Gap targets miss out on other aspects of economic well-being.
AAP
Australia is on track to meet its ‘Closing the Gap’ employment target, but more than a decade late.
Product intervention powers apply across investment, insurance and credit products but it will never be easy for ASIC to prove the risk of “significant consumer detriment”.
Dan Himbrechts/AAP
Research shows the majority of consumers have low financial knowledge and experience, but they are also prone to behavioural biases that don’t help.
New Fed chair Jerome Powell has some tough choices ahead.
AAP
The data shows a tricky balancing act for policy makers. Interest rates will need to rise but too quickly could squash the recovery.
Under the proposed changes to the Criminal Code, anybody could face up to 20 years in jail for communicating unauthorised information.
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The government has a lot of work to do on it’s proposed foreign influence and official secrets laws to ensure they don’t prosecute whistleblowers.
The CBA board, headed by Catherine Livingstone, is ultimately responsible for the bank’s risk management.
AAP
CBA’s risk management strategy clearly states that responsibility rests with the board of the bank for any wrongdoing.
The Australian Prudential Regulation Authority has been criticised for pursuing stability in a manner that has killed competition.
Mick Tsikas/AAP
Our financial regulators ASIC and APRA need a board of oversight, similar to what the UK has, to keep them in check.
Up to 40% of recent immigrants in Australia are overeducated, making it hard for them to find suitable employment.
Joel Carrett/AAP
Hundreds of thousands of migrants have come through Australia’s skilled migrant program. But we are wasting many of their skills.
Paul Hogan, in a new Tourism Australia ad.
AAP/Tourism Australia
Tourism Australia’s Super Bowl commercial is good strategy, reflecting familiar popular signifiers of Australia. Straying outside of these concepts hasn’t proven successful.
Prolonged periods of low volatility provide ample opportunity for investors to become complacent about risk, and increase the prospect of sharp market corrections.
David Moir/AAP
Volatility indexes show that investors have been complacent about the risk of a share market correction.
Tasmania’s ageing population matters because as people get older they become more reliant on the services provided by governments (for example pensions, health and aged care).
Dave Hunt/AAP
Population growth for growth’s sake (as a proxy for economic growth), without consideration for the demands this creates might actually compromise Tasmania’s economy.
Research into workplace cyberbullying among nurses reveals that many also experience other forms of bullying.
from www.shutterstock.com
Workplace cyberbullying is a growing problem and can cause more harm than traditional forms of bullying. Employers need to take active steps to protect employees from it.
In Australia, wage growth is lagging productivity growth across most sectors of the economy.
Lukas Coch/AAP
The productivity gains businesses get some automating some jobs, aren’t being passed on to workers in higher wages, evidence shows.
We need to redesign our records so that they are more accessible.
shutterstock
Storing sensitive papers in a filing cabinet makes no sense when we could digitise them and control access.
The Australian Bureau of Statistics has changed what goes into its inflation calculation.
AAP
Weak Australian inflation and housing credit data mean the Reserve Bank is unlikely to move on interest rates.
The ‘balanced scorecard’ is a method used by banks, including the CBA, to assess workers for pay rises or other rewards.
Steven Saphore/Reuters
Research shows that cash bonuses are responsible for many recent financial scandals. The alternative isn’t that great either.
The economics of political donations and lobbying.
AAP
Federal politicians are finally moving against political donations after repeated scandals, but the economics shows lobbying should be ended regardless.