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Customer-facing roles may soon be taken over by cheaper, friendlier and more knowledgeable robotic retail assistants. Thomas Peter/Reuters

Business Briefing: when robots and customers meet

Business Briefing: when robots and customers meet The Conversation17.8 MB (download)
Customers might prefer digital robots who don't judge for now but physical robots with empathy may be the customer service workers of the future.
New forms of entertainment and consumption abound. And yet the book endures. Swikar Patel/AP

The myth of the disappearing book

E-book sales are falling, even though many said they would “kill” print books. Computers and television were also supposed to spell the book’s demise. At one point, people even feared the phonograph.
Connecting cities should serve all citizens, not just a few. Illustration via shutterstock.com

How to ensure smart cities benefit everyone

Design will make the difference between smart city projects offering great promise or actually reinforcing or even widening the existing gaps in unequal ways their cities serve residents.
If artificial intelligence can scan thousands of medical papers at the click of a button, will we need doctors in the future? from www.shutterstock.com.au

How can doctors use technology to help them diagnose?

Opinion in the medical establishment is sure to be divided as to whether AI helpers are a good thing or just a flashy toy.
A transaction of 88 bales of cotton in Qingdao sometime in early November is been hailed as revolutionary. Dave Hunt/AAP

Blockchain: reinventing the squeaky wheel

Apparently, the world is holding its breath on the unloading of a few bales of cotton, which “could change trade forever”. In Qingdao sometime in early November, 88 bales of cotton will be unloaded and…
The closure of the Ford casting plant in Geelong signifies a loss of manufacturing loss and possibly a bigger loss to society. David Crosling/AAP

The Ford plant closure is sad loss of manufacturing know how

The closure of the car manufacturing plants in Australia is a sad loss of knowledge and jobs that will be difficult to replace.

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