The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online.
Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Andrey_Popov / Shutterstock
Delivery companies are constantly learning from past mistakes to better serve customers, but they neglect crucial energy, mobility and health issues.
The ecological impact of buying from your sofa.
Clothing racks won’t be going away anytime soon.
AP Photo/Wilfredo Lee
A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
Amazon has redefined retail over the last 25 years.
On July 5, the online shopping powerhouse turns 25. A marketing professor looks back on how Amazon redefined retail for the world.
What goes up …
Even Amazon can't defy gravity forever.
The popularity of category killers explains in large part the stagnant sales and talk of store closures throughout the department store segment.
Big W store closures signal deeper problems for the discount department store sector.
The AI behind retail websites has learnt the best strategy is to copy each other's prices – and that can see them 'collude' to keep them high.
Amazon’s WiFi buttons enable you to instantly order specific branded products such as soft drinks, beer and condoms. You needn’t even get out of bed.
Dash Buttons have been ruled illegal under Germany's consumer rights law. They might also contravene Australian consumer law.
There's a time cost and a risk of overspending for customers. For retailers, returns can be a massive headache.
The holiday shopping season is upon us. But do you need to go to the mall?
Black Friday and Cyber Monday kick off the biggest shopping season of the year. Thanks to online retail and mobile apps, online spending will only increase.
Don’t let go.
AP Photo/Jeff Chiu
Psychological ownership is that feeling that someone stole 'your' parking spot or nabbed the last sweater you had your eye on. We have a tendency to get territorial when we fell it's been violated.
Reacting to what you buy, then predicting what you want to buy.
Artificial intelligence can detect patterns in your shopping behaviour that can help retailers deliver better deals to you, and then suggest things you never even knew you wanted.
Will U.S. border officials have problems with Canadians who purchase weed online when they try to enter the country?
THE CANADIAN PRESS/Mark Blinch
As Canada moves to legalize marijuana and online sales become commonplace, privacy concerns can’t be an afterthought; they must be built into the system from the outset. That's not happening.
Recently Telstra, the big four banks, and the ABC have used technology to replace workers.
Joel Carrett/AAP, Paul Miller/AAP and Dean Lewins/AAP
Management trumps technology in making companies productive, but that doesn't mean firms can be complacent when it comes to keeping up with change.
As consumers shift to online shopping and new businesses increasingly focus investments on digital products and services, governments around the world need to update old tax rules to avoid losing tax revenue.
As Canada’s federal government sends mixed signals on digital taxation, the U.S. Supreme Court overturned a historic precedent and paves the way for other countries to tackle the digital economy.
Amazon has restricted Australians’ access to goods from its American site because of the GST reforms.
The complexity of the reforms might jeopardise the necessary cooperation of overseas businesses, and place consumers at risk of paying wrongly charged GST.
Will there be fewer of these on Australian doorsteps?
Amazon has barred Australian shoppers from its US site, rather than contend with new GST rules on overseas purchases. But don't expect a stampede at your local branch of Harvey Norman as a result.
Physical stores and online technology can work hand in hand.
Using a store’s mobile app can affect in-store purchases.
As businesses' branded mobile apps become more common and popular, how are they affecting shoppers' buying habits?