The AI behind retail websites has learnt the best strategy is to copy each other's prices – and that can see them 'collude' to keep them high.
Dash Buttons have been ruled illegal under Germany's consumer rights law. They might also contravene Australian consumer law.
There's a time cost and a risk of overspending for customers. For retailers, returns can be a massive headache.
Black Friday and Cyber Monday kick off the biggest shopping season of the year. Thanks to online retail and mobile apps, online spending will only increase.
Psychological ownership is that feeling that someone stole 'your' parking spot or nabbed the last sweater you had your eye on. We have a tendency to get territorial when we fell it's been violated.
Artificial intelligence can detect patterns in your shopping behaviour that can help retailers deliver better deals to you, and then suggest things you never even knew you wanted.
As Canada moves to legalize marijuana and online sales become commonplace, privacy concerns can’t be an afterthought; they must be built into the system from the outset. That's not happening.
Management trumps technology in making companies productive, but that doesn't mean firms can be complacent when it comes to keeping up with change.
As Canada’s federal government sends mixed signals on digital taxation, the U.S. Supreme Court overturned a historic precedent and paves the way for other countries to tackle the digital economy.
The complexity of the reforms might jeopardise the necessary cooperation of overseas businesses, and place consumers at risk of paying wrongly charged GST.
Amazon has barred Australian shoppers from its US site, rather than contend with new GST rules on overseas purchases. But don't expect a stampede at your local branch of Harvey Norman as a result.
Physical stores and online technology can work hand in hand.
As businesses' branded mobile apps become more common and popular, how are they affecting shoppers' buying habits?
The idea of pop-up shops has been around for ages, but now even established high-street retailers are being forced to buy in.
Many startups now offer "instant" loans for online purchases. This business model has been around for centuries and is incredibly profitable.
’Tis the season for online shopping – which means a month of shipping. Here's how to reduce your delivery footprint.
Loblaw is playing defence against Amazon, the boogeyman of retailing. But if Canadian grocers went on the offensive, they'd be able to deliver much more than food to Canadian homes.
Online grocery shopping is a potential growth area for Canadian grocery chains. Yet Canadians are proving to be lukewarm about buying groceries online, preferring to shop in stores.
Holiday retail sales may boom this year – and the lion's share will not be online purchases. Yet brick-and-mortar retail stores are facing heavy internet competition.
Retailers should design online strategies to fit their desired customers’ characteristics.