Articles on Retail

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You probably don’t remember the Kathie Lee sweatshop scandal of the mid-1990s. What about the more recent debacles? AP Photo/Michael Schmelling

Untrustworthy memories make it hard to shop ethically

People who see themselves as conscientious consumers often buy items made by companies that violate their values because it's hard to keep that information in mind.
Westfield Burwood circa 1999, a year before being demolished to make way for a new Westfield building. Wikimedia Commons (unknown author)

Westfield’s history tracks the rise of the Australian shopping centre and shows what’s to come

The fact that Westfield's founders are moving out of physical store development to invest in innovative retail technology shows what's to come in Australian retail.
The rush of dopamine upon opening a subscription box is similar to the one experienced by gamblers. hectore/Flickr

What makes us sign up to subscription boxes

Retailers are banking on some of our behavioural and emotional traits to get us to sign up to subscription boxes.
The Victorian government has a new proposal to ban plastic bags. What is it missing? suvajit/pixabay

Victoria’s plastic bag ban: a good start, but we can do more

Victoria's proposed ban on single-use plastic bags is a step forward, but what about all the other unnecessary packaging? A truly effective waste policy should offer a comprehensive plan for packaging.
Crystal Pepsi, seen here on sale recently as part of a nostalgia campaign, was considered one of Pepsi’s epic fails. (Creative Commons)

Enabling innovation: Lessons from Crystal Pepsi

It can be much easier to develop a new product than to actually get people to try it, even for big established brands. Where did launches for products like Crystal Pepsi go wrong?
Click and collect provides an immediacy that traditional home delivery usually can’t match, particularly in Australia where delivery times have traditionally been slow relative to international standards. Stephanie Flack/AAP

Why retailers want you to ‘click and collect’

Retailers are starting to realise the benefit of combining online and in-store shopping. And by encouraging you to click first and collect later, these businesses are saving on a number of costs.

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