Coles was once the market leader thanks to its ‘down down’ low pricing marketing.
Coles plans to compete with competitors by moving away from low prices to a focus on other attributes, such as sustainability, local produce and community.
In a move that suggests physical retail stores aren’t dead, Amazon has opened three bookstores and over 60 pop-up stores in the US, and has plans for up to 2,000 grocery stores.
Urban retail space is being transformed yet again. Predictions of the demise of physical retailing in the face of online competition overlook its resilience over two centuries of disruptive innovations.
Using a store’s mobile app can affect in-store purchases.
As businesses' branded mobile apps become more common and popular, how are they affecting shoppers' buying habits?
Watch out for booming burger prices in barbecue season.
What the lessons of failed high street brands mean as M&S finally makes a big move.
A pioneer of ethical consumerism, wedded to a corporate giant with a questionable record? The lessons of a decade ago should be ringing alarm bells.
When presidents are elected with no experience, perhaps M&S and House of Fraser are right to try the same formula.
Aldi’s decidedly Germanic expansion strategy continues to eat into Woolworths’ earnings.
For consumers of Australia's retail sector, choice and convenience will continue to emerge. For incumbents unable to deliver on these outcomes, the future is bleak.
Battling the discounters with Sushi bars.
The upmarket store is reining in expansion but doubling down on value-added for its core clients.
Two High Street titans look like they are travelling different paths, but watch out for trouble in 2017.
Back in 1663, it was all about staff getting the day off, now it's all about boosting the coffers of the major stores.
Is Black Friday still a thing?
While some pundits claim the much-hyped shopping day that follows our Thanksgiving feasts has lost its relevance, the reality is a lot more complicated, as four important facts show.
We have got stuck in a rut. Every month we explain away changes in retail spending with a lazy look to the skies.
Unions campaigned on Sunday penalty rates during the federal election.
Are penalty rates no longer relevant in the retail industry — and do they cost jobs? Recent research compared two neighbouring states where one raised rates to the other's level to find the answer.
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The time may be ripe for a South African raid on the UK's discounted high street.
Hitting the buffers.
When a High Street stalwart falls by the wayside, don't rush to mourn the slow death of town centre shopping.
The Retail Council has said their research shows a significant proportion of retail workers were willing to work “the purported anti-social hours”.
AAP Image/Paul Miller
Are we all hitting the shops on Sundays in record numbers or are shopping precincts reduced to ghost towns on the weekends due to penalty rates? It seems employer groups want it both ways -- and penalty rates cut.
The smiling face of the person serving you is an important part of the retail experience that makes customers want to come back for more.
A more likely reason for businesses' current interest in happiness and wellbeing has to do with cold hard economics and shifts in the labour force. Happiness, in short, is good for business.
Coles has admitted it acted unconscionably towards suppliers, and a new code of conduct may not be enough to clean up the industry.
Coles and Woolworths spent much of 2014 defending their behaviour in court. The Australian Competition and Consumer Commission (ACCC) brought several actions against one or both of them throughout the…
Apple is considered a leader in designing “experience” stores. Some of their retail outlets in Manhattan have become tourist destinations.
Department stores and other brick-and-mortar retailers registered another lackluster holiday shopping season, while online sales have remained upbeat since Cyber Monday. As more consumers spend a larger…