People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions.
THE CANADIAN PRESS/Nathan Denette
Retailers are grappling with anti-maskers during the pandemic. That's because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
A department store employee wheels clothes across Melbourne’s Bourke Street Mall on August 5 2020, as retailers prepared to close their doors to customers.
Asanka Brendon Ratnayake/AP
The COVID-19 crisis is stretching long strained relations between shopping centre landlords and tenants to breaking point.
To curb opportunistic shoplifting, supermarkets want you to know you are being watched. But they're also hoping for self-reflection.
There are strong psychological drivers underpinning the impulse to splurge hard-earned money online. There are also some simple ways to stop.
Target's fall from grace involves poor market positioning, confusing strategies, and a declining middle class consumer market.
Shelves that held hand sanitizer and hand soap are mostly empty at a Target in Jersey City, N.J. on March 2, 2020. As fears of the pandemic grow, consumers are stockpiling goods in case they’re quarantined.
(AP Photo/Seth Wenig)
Amid the coronavirus pandemic, people are stockpiling essential supplies. But policy-makers may be able to influence both the supply and demand through public announcements and advisories.
The retail sector relies on a little festive excess.
The popularity of category killers explains in large part the stagnant sales and talk of store closures throughout the department store segment.
Big W store closures signal deeper problems for the discount department store sector.
Department stores and clothing retailers are drawing on consumer behaviour and psychological research to compete with online shopping.
Traditional retailers want to lure you back with a shopping experience that online stores just can't provide.
A mascot for Alibaba’s online shopping site Tmall urges customers to buy on Singles Day.
AP Photo/Ng Han Guan
Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
The key to Aldi’s strategy is a severely limited range of products.
ALDI appeals to a particular market segment. It is unlikely to abandon it to go after Woolworths and Coles.
What does a machine see when it looks at you?
When people see their bodies in 3D, they feel worse about themselves and more negative in general. That might not put shoppers in a buying mood even for clothes that fit better.
It may seem convenient to think of technology companies as similar, but they’re really not.
When thinking about regulating them, it's useful to know Facebook, Amazon, Google, Apple and Microsoft have some similarities. But generally they're not competing with each other – or anyone else.
Coles was once the market leader thanks to its ‘down down’ low pricing marketing.
Coles plans to compete with competitors by moving away from low prices to a focus on other attributes, such as sustainability, local produce and community.
In a move that suggests physical retail stores aren’t dead, Amazon has opened three bookstores and over 60 pop-up stores in the US, and has plans for up to 2,000 grocery stores.
Urban retail space is being transformed yet again. Predictions of the demise of physical retailing in the face of online competition overlook its resilience over two centuries of disruptive innovations.
Using a store’s mobile app can affect in-store purchases.
As businesses' branded mobile apps become more common and popular, how are they affecting shoppers' buying habits?
Watch out for booming burger prices in barbecue season.
What the lessons of failed high street brands mean as M&S finally makes a big move.
A pioneer of ethical consumerism, wedded to a corporate giant with a questionable record? The lessons of a decade ago should be ringing alarm bells.
When presidents are elected with no experience, perhaps M&S and House of Fraser are right to try the same formula.