The four Cs – convenience, choice, competitive prices and COVID-19 – will decide the retail battle and how it affects the structure and function of our cities.
Boxing Day has its origins in the Middle Ages and had nothing to do with post-Christmas sales. It is facing further change with the popularity of online shopping.
Understanding the traits of different customer groups can help shoppers and businesses serve their communities more ethically and effectively, especially in times of crisis.
Developers have overbuilt office and commercial space in US cities for decades. Now, in the wake of pandemic shutdowns, many downtowns face hard choices about the future.
Returns cost companies billions of dollars in lost sales. They also generate emissions and packaging waste. Two logistics experts offer some tips from psychology for more sustainable returns.
The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
Interim Director, UWA Public Policy Institute; Associate Professor & Programme Co-ordinator (Masters of Public Policy), The University of Western Australia