There's a time cost and a risk of overspending for customers. For retailers, returns can be a massive headache.
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Articles on Retail
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Forget Brexit or online competition. Millennials are just not consuming with the same fervour as their mums and dads.
Dry cleaning isn't really dry – it uses chemical solvents. Perc, the most common option, has contaminated soil and groundwater and poses serious health risks, but safer choices are emerging.
It's not just affecting areas in post-industrial decline – retail spaces are closing and losing value across England and Wales.
The run up to Black Friday is often shrouded in secrecy, which makes buying things on the day a lot more frenetic.
Don't despair if, once you've gathered your shopping items, you're met by a single line that looks a mile long. Queuing theory suggests this is likely the fastest way to get you rung up and moving on.
Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
Sears and other department stores not only changed how Americans consumed but altered the very nature of society and culture as well.
In almost every city, consumer demand and business diversity had a big role to play.
Research shows that consumers don't like it when businesses make money. Why?
For a while Shoes of Prey could do no wrong. So what happened?
Artificial intelligence can detect patterns in your shopping behaviour that can help retailers deliver better deals to you, and then suggest things you never even knew you wanted.
The mere possibility of online competition is restraining prices offline.
Retailers have cleverly tapped into the psychological need many of us have to collect, in some cases, mundane everyday items.
Specific predictions go obsolete fast, but some common themes are emerging – convenience, fragmentation, intelligence, personalisation and experience.
The strong reaction to plastic bag bans is because consumers feel supermarkets violated an unspoken agreement.
The challenges facing town centres and high streets are intensifying.
Supermarkets and consumers might gain from more private label brands, but Australian suppliers are likely to lose out.
Several large retailers and supermarkets have announced they are going to downsize to smaller stores.
Bricks and mortar stores can play a crucial component in the future of retail.
Top contributors
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Associate Professor in Marketing and International Business, Queensland University of Technology
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Lecturer in Marketing, Tasmanian School of Business and Economics, University of Tasmania
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Professor of Management, University of New England
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Adjunct professor, Monash University
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Industry fellow, Graduate School of Business, Deakin University
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Lecturer, College of Business and Economics, Australian National University
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Associate Professor in International Business & Strategic Management, University of Melbourne
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Director, Centre for Employee and Consumer Wellbeing; Senior Lecturer, Deakin Business School, Deakin University
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Associate Professor of Marketing, Swinburne University of Technology
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Senior Research Associate, Nottingham Business School, Nottingham Trent University
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Associate professor of operations research, Goodman School of Business, Brock University
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Lecturer of Marketing, Swinburne University of Technology
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Senior Research Fellow - The Swinburne Institute for Social Research, Swinburne University of Technology
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Senior Lecturer in Retailing, School of Marketing, Curtin Business School, Curtin University
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Professor of Organisational Behaviour, Cass Business School, City, University of London
