Articles on retailing

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Supermarket pharmacies have been around in the US, UK and mainland Europe for years. But will Australia follow? from www.shutterstock.com

A loaf of bread and a packet of pills: how supermarket pharmacies could change the way we shop

If Australia follows international trends and allows supermarkets to open pharmacies, what are the effects on neighbouring pharmacies? And when does running a business mean health care suffers?
Businesses are weighing up the costs of queuing and using innovative ways to do away with queues, or at least make the perceptions of waiting less painful. Michal Parzuchowski/Unsplash

Fed up with always being in the slow queue? That’s why queues are being ‘designed out’

Businesses are weighing up the costs of queuing and using innovative ways to minimise these costs by doing away with queues.
In a move that suggests physical retail stores aren’t dead, Amazon has opened three bookstores and over 60 pop-up stores in the US, and has plans for up to 2,000 grocery stores. Shannon Stapleton/Reuters

Amazon drives a fifth city-shaping retail revolution

Urban retail space is being transformed yet again. Predictions of the demise of physical retailing in the face of online competition overlook its resilience over two centuries of disruptive innovations.
The rush of dopamine upon opening a subscription box is similar to the one experienced by gamblers. hectore/Flickr

What makes us sign up to subscription boxes

Retailers are banking on some of our behavioural and emotional traits to get us to sign up to subscription boxes.
Once proud, department stores are just a shell of their former selves. Rousel Studios. Collection: Museum of Applied Arts and Sciences.

History says department stores will struggle in the future

Department stores created many of the familiar aspects of modern retailing, from off-the rack clothing to loyalty cards. But much of their business has been taken by others.
Tracking what you stop to pay attention to and what you ‘don’t see’ can tell us a lot about what might be going on inside your mind.

The Panopticons are coming! And they’ll know when we think the grass is greener

Eye-tracking technology helps us understand how people interact with their environment. This can improve policy and design, but can also be a tool for surveillance and control.
Is Black Friday already a relic? Reuters

Is Black Friday a thing of the past?

'Christmas creep' is pushing the holiday shopping season earlier and earlier. Has Black Friday – its traditional start – lost its luster?

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