What the lessons of failed high street brands mean as M&S finally makes a big move.
A pioneer of ethical consumerism, wedded to a corporate giant with a questionable record? The lessons of a decade ago should be ringing alarm bells.
Spanish activists protest against retailers using factories in a building in Bangladesh which collapsed, killing more than 600 people.
"Shaming campaigns" have been successful in attracting attention to transnational issues like inhumane working conditions and environmental degradation. But shaming guilty corporations is only the first step.
Man has his hair cut by his father in Goldsboro, Florida.
Research on how black people try to avoid racism in their daily lives shows that following white, mainstream standards can have mixed results.
Uber is changing the way it calculatess fares.
Ritchie B Tongo/EPA
Charging consumers different prices for the same service is actually a very common practice called "price discrimination".
A recent study has highlighted the need for tighter regulation within the funeral industry.
AAP Image/Dan Himbrechts
Regulation of funeral products needs to be consistent to improve consumer understanding and choice.
A prototype Amazon delivery drone.
Amazon.com and others are eager to fill the skies with drones delivering packages at all hours. Convenient, yes, but it could transform – and not in a good way – our ability to make informed choices.
Avocado demand is driven not just by their supposed health benefits, but by their newness, exclusivity and symbolic, aspirational value to a burgeoning middle class.
Many brands, particularly those from countries associated with poor production quality, attempt to disguise their origins.
Why do people choose to drop the spending and devote their time to another way of living?
Banking in a highly financialised society like Britain could be seen as akin to a fundamental human right.
Uber CEO Kalanick quickly learned the dangers of not taking a stand on hot-button political issues.
Companies historically have avoided taking stands on contentious issues, but new research suggests consumers punish businesses that don't stand up for their core values.
Two High Street titans look like they are travelling different paths, but watch out for trouble in 2017.
Consumers need more protection when it comes to making complaints about products.
The latest Productivity Commission report on how consumer law is being used shows that the same issues still haven't been addressed for years.
“Cooling-off” periods for purchases made in high-pressure selling situations like door-to-door sales don’t help consumers, research shows.
image from shutterstock.com
Customers who make purchases under pressure don't use the usual 10-day cooling-off period given under law, new research finds.
Black Friday and Cyber Monday start the frenzy of Christmas spending. Don't let them lure you in with their deals.
We have got stuck in a rut. Every month we explain away changes in retail spending with a lazy look to the skies.
Thousands protest against the proposed expansion of a chemical factory in Ningbo, Oct. 28, 2012.
China has the world's second-largest economy, powered by cheap labor and cheap fossil fuel. But now Chinese urbanites want greener, healthier lifestyles. Can the government deliver them?
Emerging retail players struggle to grow.
South Africa's concentrated formal supermarket industry stands as an obstacle against economic transformation and competitive pricing for consumers.
New ASIC regulations aim to improve transparency in the life insurance industry.
Data on the outcomes of life insurance claims will not only help individual customers but also financial advisers and super funds acting on behalf of consumers.