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Articles on Retail

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High prices for groceries, housing and entertainment are leaving shoppers with reduced funds as the holiday season descends upon us. (Shutterstock)

4 strategies to keep you from overspending this holiday season

There are a number of ways shoppers can resist the temptation of expensive gift options that might strain their budgets this holiday season.
People tend to ‘panic buy’ in times of crisis, which often leads to shortages of essential items. (Shutterstock)

What drives people to panic buy during times of crisis: A new study sheds light on the psychology of consumers

Understanding the traits of different customer groups can help shoppers and businesses serve their communities more ethically and effectively, especially in times of crisis.
Cutting back on pricier food items and focusing on more affordable staple foods could help consumers deal with rising food costs, but these strategies affect brand loyalty. (Shutterstock)

The rising cost of living is eroding brand loyalty as consumers seek more cost-effective alternatives

Once a cornerstone for many food retailers, brand loyalty is eroding as consumers prioritize cost savings over long-term brand relationships.
A woman walks by a closed store in a shopping mall in Montréal, in January 2022, during the COVID-19 pandemic. THE CANADIAN PRESS/Graham Hughes

Department stores survived the pandemic by being adaptable and innovative

The lessons the retail industry learned during the pandemic will continue to shape department store strategies and guide their transformation in the future.
Retailers’ costs for managing returns are rising. Ronny Hartmann/picture alliance via Getty Images

Inside the black box of Amazon returns

Returns are becoming a costly sustainability problem for retailers and the planet. A supply chain expert explains.

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