Articles on Business

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Students take part in protests in support of the university pensions strikes. PA

Why workers go on strike

A strike around a specific employment issue can easily develop a momentum of its own and become a catalyst for a much wider expression of dissatisfaction.
As watchdogs, regulators, tax agencies, and lobby groups apply more pressure to tech giants Google and Facebook, the two companies are rebranding in response. Wes Mountain/The Conversation

Google and Facebook cosy up to media companies in response to the threat of regulation

It's surprising that news publishers seem to hand more power to Google because now more than ever there's an urgency to have clear barriers between news companies, social media platforms and search engines.
Donut King is a franchise of the Retail Food Group, a business under fire for allegations of underpaying staff. Alpha/Flickr

What’s going wrong with Australia’s franchises?

Two well-known franchises have come under fire this week for problems when reporting their business results. We answer four questions about the business model and why these scandals are reoccuring.
The glum business sentiment is in sectors related to consumer spending.

Face Value: business leaders nervous about consumers spending less and regulation

Business leaders some sectors are feeling less positive about the year ahead because consumers are spending less, according to our analysis of the outlook of leaders of Australia’s ASX 200 companies.
The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Hodson/Flickr

Customer service staff need to be problem solving not apologising

Traditional customer service is struggling as consumers solve problems online and expect options in person.
Shareholders might be less likely to expect tax avoidance and may be pushing companies to pay their fair share. JONO SEARLE/AAP

Companies that pay more tax deliver shareholders better returns: new study

Shareholders appear to achieve greater returns from corporations which are less aggressive tax planners and pay a greater percentage of tax, according to a new pilot study.

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