Tourism businesses should start by communicating precisely what they are going to do about the situation to the customer - quickly and clearly, to reduce uncertainty and avoid confusion.
Businesses worth their weight in salt should at least in principle have the capacity to remedy situations that go wrong, as part of their modus operandi.
Prince Harry is to marry Meghan Markle in May 2018.
Dominic Lipinski/PA Wire
Two tourism experts assess the evidence on whether visitors are drawn to the UK by the monarchy.
International passengers at Ngurah Rai International Airport, Bali, Indonesia on November 29 th, 2017. Thousands of tourists were stranded and could not go home after Mt Agung volcano erupted.
Reuters/Johannes P. Christo
Until late November, Bali's high economic dependence on tourism led its Tourism Board to dismiss the dangers of the Mount Agung volcano. This severely undermined the reputation of destination Bali..
Scientists call large marine protected areas effective tools for conserving sea life. But do they benefit countries that create them? Scholars explain how Palau's huge marine protected area seeks to protect resources for Palauans.
The Anangu people actually offer visitors a range of eco-cultural tourism activities that focus on sharing Indigenous culture, knowledge and traditions.
Closing Uluru to climbers is vital to the preservation, maintenance and on-going development of culture, traditions and knowledge.
Uluru at sunset at the Uluru-Kata Tjuta National Park in the Northern Territory.
The Uluru-Kata Tjuta National Park Board of management has this week announced that tourists will be banned from climbing Uluru from 2019. Sammy Wilson, chairman of the park board, explains why.
Busloads of people rubber-necking their favourite movie location can be a pest, but fan tourism is a growing business.
This highly-stylised slice of the Orient was originally a defence against racism.
Life’s not such a beach for Galapagos native species these days.
More than 1,500 introduced species have been recorded on the Galapagos Islands, and most have arrived since the archipelago's tourism industry was expanded in the 1970s.
A wildfire burns behind a winery in Santa Rosa, California.
AP Photo/Jae C. Hong
As firefighters contain the fires that have been raging since Oct. 8, California's wine industry is assessing the damage and hoping the tourists who fled the ash-filled air return.
Flickr: Pedro Szekely
Speaking with: Professor Bates Gill on Australia’s changing relationship with China.
The Conversation, CC BY-ND 36.5 MB (download)
William Isdale speaks with Bates Gill on the importance of Australia's relationship with China and how best to navigate the sometimes complex alliance.
Would you pay more if you thought it would help?
Is Australia undervaluing its most valuable natural asset by only charging $6.50 a day to visit the Great Barrier Reef? And would it help if tourists were asked to pay more?
The former prison, Spike Island, is now one of the world's top 'dark tourism' destinations.
Filming of Maasai and tourist interactions.
How can we understand each other, especially when stereotypes cloud our view? An ethnographic movie captures a sense of the 'other' in an encounter between Maasai villagers and Dutch tourists.
The interests of future holiday-makers are far from important in times of crisis, but tourism is economically key to these countries.
Federico Zovadelli / Shutterstock.com
Northern Ireland has a tourist circuit steeped in death and disaster – is this a good thing?
These lists have been all the rage this summer – but they haven't calmed tensions between visitors and hosts much.
Around 100 coffee shops known as
café con piernas – coffee with legs – operate within a five-kilometre radius of the Santiago CBD.
Coffee and sex are both highly marketable commodities. But who would have thought that the capital of one of Latin America's most socially conservative countries would combine them in its cafes?
The Maldives: beautiful, but vulnerable.
It's not just the price to you, but how much it costs the destination.
New York residents protest against AirBnB at a City Hall hearing into the impact of short-term rentals in 2015.
Dallas Rogers speaks with Nicole Gurran about the rise of AirBnb and what the limited data publicly available can tell us about how it's blurring the line between residential property and tourism.