People in masks shop for essential items at Costco in Mississauga, Ont., on April 18, 2021. Costco insists its in-store customers wear masks even if they claim exemptions.
THE CANADIAN PRESS/Nathan Denette
Retailers are grappling with anti-maskers during the pandemic. That’s because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
To adapt to changing consumer habits during COVID-19, small retailers in Canada have offered services like home delivery and curbside pickup. They may need to continue those practices in the post-pandemic era.
(Maarten van den Heuvel/Unsplash)
The COVID-19 pandemic offers small retailers an opportunity to engage customers who are changing their habits.
Not as simple as it used to be.
COVID-19 has closed high streets and disrupted sales, and retailers have been looking for ways forward beyond traditional discount events.
Research show comfort levels, value perceptions and motivations when it comes to m-commerce differ depending on whether consumers live in developed or developing countries.
New research on mobile commerce shopping habits in nine countries contains some valuable insights for m-commerce managers and how they can attract new customers.
Woolworths’ A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what’s to come in the retail sector.
Shoppers line up in front of a Zara clothing store waiting for the opening after being closed for nearly two months in Montréal on May 25, 2020.
THE CANADIAN PRESS/Paul Chiasson
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
There are strong psychological drivers underpinning the impulse to splurge hard-earned money online. There are also some simple ways to stop.
Abandoned trolleys litter a roadside in Whalan, a suburb in Sydney’s outer west.
Abandoned trolleys are an all-too-common sight. A solution to this intractable problem depends on a combination of policy and legal changes, public engagement and tracking technology.
The ability of online retailers to offer next-day delivery service for an annual fee or at an affordable price has dynamically changed the retail business and shifted sales from in-store to online.
Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Many Australian consumers are concerned at the environmental impact of their shopping habits, especially at Christmas.
Australians spent $400 million on unwanted Christmas gifts last year. There must be a better way.
Clothing racks won’t be going away anytime soon.
AP Photo/Wilfredo Lee
A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
Barneys, Madison Avenue, New York. Department stores that were once the pinnacle of middle-class aspiration are losing out to discount shops and luxury retailers.
Department stores are collapsing. The internet is part of the problem, but so too is the hollowing out of the middle class.
Can I get away with this amount of presents?
Getting into the Christmas spirit means buying stuff. But how much is too much?
A mascot for Alibaba’s online shopping site Tmall urges customers to buy on Singles Day.
AP Photo/Ng Han Guan
Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
The Second Cup Ltd. says it is actively reviewing locations in Ontario for potential conversion to cannabis stores in light of a decision by the new provincial government to allow private retailers to sell the drug.
THE CANADIAN PRESS/Chris Young
Ontario must quickly create rules for cannabis stores. How the Ford government decides to regulate retailers will have a major impact on how many retailers will get into the business.
Do you want to make a donation with that?
Checkout charity research suggests that it can boost sales and doesn’t ward off customers who don’t contribute.
Is it really that hard to switch to paper or cloth bags?
Guus Baggermans | Unsplash
As major supermarkets ‘ban the bag’, the spotlight is firmly on sustainability. Retailers are racing to promote their green credentials to shoppers.
New technologies are invading fashion boutiques.
To survive the crisis, fashion companies are relying on new technologies. New players, new customer experience, big data – the whole sector is changing.
Removing expiry dates should increase sales and give consumers more flexibility, but it could also increase costs.
Are you ready?
A retail scholar explains what drives consumers to behave badly on one of the busiest shopping days of the year.