Articles sur Customer satisfaction

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Companies with no-tipping policies can affect customer satisfaction. Pra Chid/Shutterstock.com

How the war on tipping harms customers

Some observers say we should eliminate tipping in restaurants because of the negative impact on workers. But how do customers feel about that?

How to cope with angry customers online

New research suggests mirroring the in-store experience online is the best way to deal with negative feedback. Researchers…

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