What goes up …
Even Amazon can't defy gravity forever.
Immersion in the development strategy and digestive system of Amazon, the online ogre that prioritises growth at all costs.
The AI behind retail websites has learnt the best strategy is to copy each other's prices – and that can see them 'collude' to keep them high.
A mascot for Alibaba’s online shopping site Tmall urges customers to buy on Singles Day.
AP Photo/Ng Han Guan
Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
Will there be fewer of these on Australian doorsteps?
Amazon has barred Australian shoppers from its US site, rather than contend with new GST rules on overseas purchases. But don't expect a stampede at your local branch of Harvey Norman as a result.
Amazon founder Jeff Besos.
How Jeff Bezos is plotting to take over the world -- and why Amazon’s dominance in e-commerce could be a threat to innovation.
In a move that suggests physical retail stores aren’t dead, Amazon has opened three bookstores and over 60 pop-up stores in the US, and has plans for up to 2,000 grocery stores.
Urban retail space is being transformed yet again. Predictions of the demise of physical retailing in the face of online competition overlook its resilience over two centuries of disruptive innovations.
Using a store’s mobile app can affect in-store purchases.
As businesses' branded mobile apps become more common and popular, how are they affecting shoppers' buying habits?
The idea of pop-up shops has been around for ages, but now even established high-street retailers are being forced to buy in.
In-person shopping remains popular.
AP Photo/Jeff Chiu
Holiday retail sales may boom this year – and the lion's share will not be online purchases. Yet brick-and-mortar retail stores are facing heavy internet competition.
Will the rest of the world catch up with a trend which encourages gift buying for yourself?
The first daigou retailer recently listed on the ASX, AuMake.
New stores based on the business of personal shoppers for Chinese clients are capitalising on the country's emerging middle class.
Businesses hoping to become successful e-tailers have to know their customers’ preferences when it comes to online shopping.
Retailers should design online strategies to fit their desired customers’ characteristics.
Amazon may make it impossible for Whole Foods rivals to compete.
AP Photo/Julie Jacobson
The deal escaped scrutiny because the two aren't direct competitors, yet Amazon's huge marketing platform will help Whole Foods steamroll rivals. In the past, the Supreme Court has said this violates antitrust law.
Amazon suddenly became a major player in the supermarket wars.
Amazon paid a premium to snap up the upscale grocery chain, so we asked an economist to help us better understand the deal and what it means.
Where’s my delivery?
Image sourced from Shutterstock.com
Online retail customers demand support from every party involved in the product supply chain, but few are keeping up.
Is it a crime scene or just a store checkout? Could be both.
Shoppers have launched into the holiday buying season and retailers are looking forward to year-end sales that make up almost 20% of their annual receipts. But as you check out at a store or click “purchase…
For sighted users, a website looks no different whether it is accessible or not, but users with visual disabilities know all too soon when they are unable to use it.
Coles home page screenshot
A blind woman has launched a claim of unlawful discrimination against Coles and its online website. For those of us who are totally blind and working in the disability law space this lawsuit is no surprise…
Consumers are still falling for online marketing schemes according to a new Penn State University study. The study found…
Uniqlo ambassadors: are they ‘your people’?
What do H&M, Uniqlo, Krispy Kreme, New Year’s Eve, and the AFL Grand Final have in common? Scarcity. Well, at least for a short time. And a little bit of hype, plus some tribal instincts and social…